Subprocessors

Subprocessors providing customer engagement  

VendorDescription
6senseCustomer account engagement
Aha IncClient user feedback
AmplitudeUser analytics for service improvements and support
AtlassianInternal ticketing for customer support and SLA notification
CatalystCustomer Support
ChargebeeSubscription management
CodoxReal time collaborative editing
DriftMessaging platform for internal notifications
FilestackFile upload from cloud storage providers
Full StoryUser Session Recording
Gainsight (CS Product)Customer engagement management
Gainsight (PX Product)Product analytics and engagement
Google AnalyticsWebsite analytics and segmentation
Heroku (a Salesforce company)Hosts Optimizely's program management functionality
Intellume-Learning Platform
Launch DarklyTracks users and deploys new features
Litmose-Learning Platform
Looker (a Google company)Data modelling and visualization platform
MailchimpUser notifications
Marketo (an Adobe company)Website forms, tracking and marketing automation
NetSuiteFinancial systems
OktaSSO and user authentication
OneTrustCookie management
PendoProduct analytics
PusherBrowser notifications
SalesforceCustomer relationship management system
Segment.io, Inc.Event tracking for service improvement and support
SlackMessaging platform for internal notifications
Stella RisingBrand messaging
TeliasoneraCloud Delivery Network
The Trade DeskMarketing automation
Trust RadiusCustomer review and rating platform
VirtuaCustomer Support
ZendeskCloud-based Customer Support Services
Date last updated: 01/04/2024